![]() Press and hold Volume Up and the home button + the power button. Press and hold Volume Down + the power button. ![]() ![]() Press and hold Volume Up + the power button. Just ignore if it asks for an email since your phone is not connected to the internet, here are the steps on how you can reset the device properly: That is only normal since that you are trying to reset the device and make sure that your phone is currently off before pressing the buttons as it may go back to the same screen where you need to unlock the screen again. When I tried to press the buttons, it asks for an email address but the phone is not connected to the WiFi
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